These are a small selection of customer testimonials from Wellworking from the last few years - from July 2011 we have used the Trustpilot customer review system.
I liked the way you contacted me pretty much as soon as the order was placed to agree a time & date for delivery. Also, that you confirmed this on the day before delivery was due. And that you delivered at the agreed time. Excellent service thank you.
Good professional approach, courteous treatment over the phone, notified delivery slot in advance, product arrived on time and in good condition, delivery person very helpful, product priced competitively!
Amazing service from delivery of test chair to follow up and eventual delivery of products to office. I can’t fault your service.
I rang for advice, to help decide whether to buy a FastAeron chair, but needed to know as much as possible about it first. The advice given was extremely detailed & helpful, which left me in no doubt that the chair would suit my needs perfectly. I was happy to then place the order with your company.
The experience was fantastic. Quick delivery, personalized explanation, excellent. Thank you very much!
As I’m currently suffering from back problems, I was very pleased with Wellworking, as the staff were extremely knowledgeable, and very interested in selling me the ‘right’ chair, rather than the chair with the highest price. The trial version of two different chairs enabled me to determine which was the most suitable to assist with my back problems – this resulted in me purchasing two of the Herman Miller range for home and work offices. I can’t rate the staff highly enough for their personal service and understanding of my specific needs. If only more companies were as customer focused as yourselves – purchasing would me a more enjoyable experience!
I’ve recommended your company to many people at work, my physio and friends enquiring about what helped me with my back problems.
I was very impressed from start to finish. The sales person I spoke to when I placed the order was very helpful and friendly, as were the people who delivered it (16 hours after I placed the order!). They arrived bang on when they said they would and were very well mannered and again, helpful. All in all, service of a standard that I think is rare to come by at a price that's very competitive.
I thought it was particularly fast which is pretty impressive given the delivery constraints I typically encounter in W1. My sales rep was especially good from both technical and personal perspectives. I appreciated the ergonomic expertise my sales/delivery rep had as well, he really took time to explain things really well – not just about the chair but about posture and eye positioning on screens.
"Your service really could not have been bettered: polished, professional, personal and fast. The delivery guys were really nice too. Oh, and the chair - well, that was just perfect!"
"Efficient helpful excellent service with demo chair which made the difference to purchase as far as I'm concerned. Superb product, I have tried many up-market chairs and this is the best available in my opinion."
" I was very impressed with how easy and efficient it was - the web site was straight forward and the service impeccable."
"The person who brought the chair was helpful and knowledgeable. Also, the person who took the order over the phone was helpful and efficient as well. The whole process was very smooth, with good communication all around. It’s really nice to have excellent customer service these days. Unfortunately, you don’t get that with a lot of companies..."
"I was very impressed with the representative who showed me how to use it and I am delighted with the chair, thank you."