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Here are some FAQ's we get here at Wellworking;

Where can I see the products that Wellworking sell?

Wellworking have 2 offices ( Unit 7 Western Avenue Business Park, Mansfield Rd, London, W3 0BZ & Ground Floor Suite, Roxburgh Street, Galashiels, Scotland, TD1 1PB ) where you can view many of the products we sell.  The products available to try are featured in our 'In Stock" section of our website here.

Other products can be viewed at one of our manufacturers showrooms, please contact us on 020 3110 0610 if you would like us to arrange a showroom visit with one of our suppliers.

How do I know which product is right for me?

Wellworking offer a high level of expertise and experience, contact us via our live chat, email or call us on 020 3110 0610 - we love talking about furniture!

Do you sell to individuals?

Yes, we sell to both individuals and companies.

Are you an Authorised Herman Miller retailer?

Yes, we have been an authorised Herman Miller retailer for over 15 years.

I can’t find the furniture I am looking for?

Our website offers only a sample of our complete product range, contact us if you can't find what you are looking for and we would be happy to assist.

Do you offer onsite assessments?

We offer a range of assessment services across the UK to ensure you are working well, contact us with your requirements and one of our trained assessors will get in touch to discuss them with you.

You can find more details on our Assessment Services on our Workplace Wellbeing page here.

Do you tender for projects?

Yes, we tender for major projects - you can view some of our projects in our Commercial Projects Portfolio here.  If you have a forthcoming tender please contact us to see if we can work with you.

Where can I see your special offers?

Wellworking always look to offer the most competitive pricing, in addition to this we occasionally have special offers featured in our 'Sale' page of our Online Store here.

Do you have a minimum order policy?

No, we have no minimum order.

Are your products environmentally friendly?

We aim to offer environmentally friendly  products throughout our supply chain.  Many of the manufacturers we work with are industry leaders in green technology and offer outstanding green credentials.  Most importantly, they make products that are designed to last

Do contact us if you have any questions or feedback regarding a specific product and we would be delighted to help.

Should I choose Carpet or Hard Floor castors?

As a general rule carpet castors (they roll easily) suit carpet floors & hard floor castors suit most other surfaces (including tiles, wood, concrete etc.).

Will all castors damage my floors?

Some floors may be damaged by using a glide or castor on them - simply put, there is the weight of the product & the user being put through a very small surface contact area.

If you are concerned it may be worth considering a protective plastic mat, these are available in many high street retailers.

Why are some products labelled as 'commercial use only'?

There are laws regarding labelling of furniture which differs between commercial offices & domestic home use.  Many of our suppliers products comply with both sets of regulations, but some do not - these will be clearly shown on our website.

Do you repair chairs and office furniture?

Wellworking are also an Authorised Vitra service agent, please contact us regarding repair of original Vitra products. 

For all other manufacturers Wellworking only offer a repair service for products that are under warranty and purchased from Wellworking. 

My Delivery

Is delivery free?

Yes, all UK mainland deliveries are free of charge and includes installation for larger items (i.e. chairs, desks, sofa's etc.)

Where do you deliver to?

We only offer deliveries throughout the Mainland UK.  We do not deliver or sell any items outside of mainland UK.  If you do not live in the UK please contact the manufacturer directly for information on a local retailer. 

How are items delivered? 

Smaller items (i.e keyboards, mice, cushions etc.) are delivered by courier (with tracking number), other larger items are delivered by the Wellworking delivery team.

How long do items take for delivery?

This varies according to the product ordered.  For example our Precision stock chairs are available for delivery within 2-3 working days.

All other product delivery times are clearly indicated on each product in our online store.

How can I track my order?

We supply tracking numbers for small items sent by DHL couriers, contact us for updates for all other orders.

My delivery has not arrived.

Please call us on 020 3110 0610 or contact us here if your item has not arrived at the time we have advised.

I’ve received the wrong product.

Please call us on 020 3110 0610 or contact us here if you have received the incorrect item & we will arrange a replacement in a manner that is convenient for you.

My product is damaged.

Please call us on 020 3110 0610 or contact us here if you have received a damaged item.  If you are able to provide a picture of the damage it can assist us in resolving the issue quickly and conveniently for you & would be greatly appreciated.

My Purchase

How do I place an order?

You can order online, over the phone or in person at our London or Scotland office.  We can also accept order via fax & post, please see our details here.

How can I pay?

Wellworking can accept Bank Transfers, most major credit & debit cards online, in person or over the phone.  We also offer PayPal online & interest free terms via our finance partner Deko.

Can I get a VAT receipt?

We will provide a VAT receipt by email for all purchases after delivery.

Do I have to assemble the product myself?

Many items do come fully assembled, but certain products may require assembly due to their bulky nature (i.e. desks).  If you are unsure please contact us for details.

How do I use my item?

We provide onsite user training for our Precision products free of charge, for all other items we provide telephone & online support.

What is the warranty on my purchase?

Warranty's vary according to manufacturer (these are shown on the product pages of the Online Store) but all product's come with a minimum of 1 Year Warranty.

Can I cancel my order?

You may cancel your order at any time up to delivery (a link to the cancellation form will be provided with your order confirmation) - but if you do change your mind please let us know as soon as possible!

What if the product isn't right for me?

Any product (even if order has been specially ordered from a manufacturer in your specification and/or colour) can be returned within 14 days of delivery for a full refund.

The only exceptions are items that are custom made 'one off' products i.e. customer has supplied their own fabric or a product that has been made as a 'one off' piece (for example a custom made table in a unique shape).

Wellworking do not cover the cost of any returns (unless goods are faulty), but we can arrange collection for you.  Please contact us for pricing.

How can I return my product?

Items can be returned to our London or Scotland warehouse, for further information on returns please see our terms & conditions here.

Can you help my finance application?

We are not able to assist with finance applications, this is provided by a third party & we cannot access any details on your application.

Please note, by law, purchases made on finance via DEKO the billing & delivery addresses must be the same.

About Wellworking Ltd

Where are your offices?

Unit 7 Western Avenue Business Park, Mansfield Rd, London W3 0BZ & Ground Floor Suite, Roxburgh Street, Galashiels, Scotland TD1 1PB

Do you sell to other businesses?

Yes, we are happy sell to businesses.

Do you offer discounts?

We can offer discounts for bulk purchases - for a quote please contact us here.

Do you offer accounts?

We can arrange accounts (subject to checks), for more information please contact us here.