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FAQs

Here are some FAQs we get here at Wellworking:


Where can I try the products that Wellworking sell?

Wellworking have 2 office showrooms (Unit 7 Western Avenue Business Park, Mansfield Rd, London, W3 0BZ and Ground Floor Suite, Roxburgh Street, Galashiels, Scotland, TD1 1PB) where you can try many of the products we sell. To check the availability of products to try and to book an appointment, please email martyn.travers@wellworking.co.uk.

Other products can be viewed at one of our manufacturers showrooms, please contact us on 020 3110 0610 if you would like us to arrange a showroom visit with one of our suppliers.

How do I know which product is right for me?

Wellworking offer a high level of expertise and experience, contact us via our live chat, email or call us on 020 3110 0610 - we love talking about furniture!

Do you sell to individuals?

Yes, we sell to both individuals and companies.


Are you an Authorised Herman Miller retailer?

Yes, we have been an authorised Herman Miller retailer for over 15 years.

I can’t find the furniture I am looking for?

Our website offers only a sample of our complete product range, contact us if you can't find what you are looking for and we would be happy to assist.


Do you offer onsite assessments?

We offer a range of assessment services across the UK to ensure you are working well, contact us with your requirements and one of our trained assessors will get in touch to discuss them with you.

You can find more details on our Assessment Services on our Workplace Wellbeing page here.


Do you tender for projects?

Yes, we tender for major projects - you can view some of our projects in our Commercial Projects Portfolio here. If you have a forthcoming tender please contact us to see if we can work with you.


Where can I see your special offers?

Wellworking always look to offer the most competitive pricing, in addition to this we occasionally have special offers featured in our 'Sale' page of our Online Store here.


Do you have a minimum order policy?

No, we have no minimum order.


Are your products environmentally friendly?

We aim to offer environmentally friendly products throughout our supply chain. Many of the manufacturers we work with are industry leaders in green technology and offer outstanding green credentials. Most importantly, they make products that are designed to last

Do contact us if you have any questions or feedback regarding a specific product and we would be delighted to help.


Should I choose Carpet or Hard Floor castors?

As a general rule carpet castors work better on soft flooring like carpets which offer more friction. 

Hard floor castors have a slight braking system so there is more resistance on solid flooring to avoid chairs rolling too far or too fast.

It's best to select the castors for the floor surface you will mostly be using the chair on. Hard floor castors can be used on carpets but the chair may not move very easily and carpet castors can be used on hard floors but the chair will be more difficult to keep still.


Will all castors damage my floors?

Some floors may be damaged by using a glide or castor on them - simply put, there is the weight of the product and the user being put through a very small surface contact area.

If you are concerned it may be worth considering a protective plastic mat, these are available in many high street retailers.


Why are some products labelled as 'commercial use only'?

There are laws regarding labelling of furniture which differs between commercial offices and domestic home use. Many of our suppliers products comply with both sets of regulations, but some do not - these will be clearly shown on our website.


Do you repair chairs and office furniture?

Wellworking are an Authorised Vitra service agent, please contact us regarding repair of original Vitra products. 

For all other manufacturers, Wellworking only offer a repair service for products that are under warranty and purchased from Wellworking. 


My Delivery

Are you delivering during the Covid-19 outbreak period?

Yes, we are maintaining our delivery service, but for the time being and in order to minimise contact with both client and our staff, we will be delivering to the front door of your office or home. We will still be removing packaging and taking it away with us for recycling.  We will also be offering a virtual user training and set up service should you wish.

 ***If you are in self isolation, please ensure that you notify us by email. We would ask you in this instance to remain inside your home when your furniture arrives. Our driver will unpack your furniture, leave it on your doorstep, and take away the packaging for recycling.


Is delivery free?

Yes, all UK mainland deliveries are free of charge and includes installation for larger items (i.e. chairs, desks, sofas etc.)


Where do you deliver to?

We only offer deliveries throughout Mainland UK. We do not deliver or sell any items outside of Mainland UK. If you do not live in the UK please contact the manufacturer directly for information on a local retailer. 


How are items delivered? 

Smaller items (i.e keyboards, mice, cushions etc.) are delivered by courier (with tracking number), other larger items are delivered by the Wellworking delivery team.


How long do items take for delivery?

This varies according to the product ordered. For example our In Stock items are available for delivery within 2-3 working days.

All other product delivery times are clearly indicated on each product in our online store.

How can I track my order?

We supply tracking numbers for small items sent by DHL couriers, contact us for updates for all other orders.


My delivery has not arrived.

Please call us on 020 3110 0610 or contact us here if your item has not arrived at the time we have advised.

I’ve received the wrong product.

Please call us on 020 3110 0610 or contact us here if you have received the incorrect item and we will arrange a replacement in a manner that is convenient for you.

My product is damaged.

Please call us on 020 3110 0610 or contact us here if you have received a damaged item. If you are able to provide a picture of the damage it can assist us in resolving the issue quickly and conveniently for you and would be greatly appreciated.


My Purchase

How do I place an order?

You can order online, over the phone or in person at our London or Scotland office. We can also accept order via fax and post, please see our details here.

How can I pay?

Wellworking can accept Bank Transfers, most major credit and debit cards online, in person or over the phone. We also offer PayPal online and interest free terms via our finance partner Deko.

Can I get a VAT receipt?

We will provide a VAT receipt by email for all purchases after delivery.


Do I have to assemble the product myself?

Most items do come fully assembled by our delivery team, but certain products may require assembly due to their bulky nature (i.e. desks). If you are unsure please contact us for details.

How do I use my item?

We can provide virtual user training for our product free of charge if required, for all other items we can provide telephone and online support.

What is the warranty on my purchase?

Warranties vary according to manufacturer (these are shown on the product pages of the Online Store) but all products come with a minimum of 1 Year Warranty.

Can I cancel my order?

You may cancel your order at any time up to delivery (a link to the cancellation form will be provided with your order confirmation) - but if you do change your mind please let us know as soon as possible!

What if the product isn't right for me?

Any product (even if order has been specially ordered from a manufacturer in your specification and/or colour) can be returned within 14 days of delivery for a full refund.

The only exceptions are items that are custom made 'one off' products i.e. customer has supplied their own fabric or a product that has been made as a 'one off' piece (for example a custom made table in a unique shape).


How can I return my product?

***Normally Wellworking do not cover the cost of any returns (unless goods are faulty), but due to the current circumstances related to COVID-19, we are offering free collection for items being returned. Please contact us to arrange this.***

For further information on returns please see our Terms & Conditions here.


Can you help my finance application?

We are not able to assist with finance applications, this is provided by a third party and we cannot access any details on your application.

Please note, by law, purchases made on finance via DEKO must use the same billing and delivery addresses.


About Wellworking Ltd

Where are your offices?

Unit 7 Western Avenue Business Park, Mansfield Rd, London W3 0BZ and Ground Floor Suite, Roxburgh Street, Galashiels, Scotland TD1 1PB


Do you sell to other businesses?

Yes, we are happy sell to businesses.


Do you offer discounts?

We can offer discounts for bulk purchases - for a quote please contact us here.


Do you offer accounts?

We can arrange accounts (subject to checks), for more information please contact us here.