Please select the subject below and click for more information.
  • Where are your offices?

    West Acton (London) - Unit 7 Western Avenue Business Park, Mansfield Rd, London W3 0BZ

    Galashiels (Scottish Borders) - Unit 3 Tweedside Park, Tweedbank, Borders, TD1 3TE

    Pershore (Worcestershire) - 3-4 Goodwood Road, Keytec 7 Business Park, Pershore, WR10 2JL

    Please note our offices are only open to view products by appointment.

  • Do you repair chairs and office furniture?

    Wellworking is an authorised Vitra service agent, please contact us regarding repair of original Vitra products.

    For all other manufacturers, Wellworking only offer a repair service for products that are under warranty and purchased from Wellworking.

  • Do you sell second-hand or refurbished products?

    No, all our products are new items direct from the manufacturer.

    The only exception to this are the clearly marked, 'Clearance' items. These are products which are ex-demo, factory seconds or discontinued products.

  • How can I buy MillerKnoll products?

    We can offer you a wide selection of products on our online store from the MillerKnoll brands Herman Miller, Colebrook Bosson Saunders (CBS), HAY, Muuto and Naughtone collections.

    If you are interested in buying any products from the other MillerKnoll brands such as Knoll, please contact us and we can provide more information and create a quote for you.

  • Which castors should I choose for my chair?

    As a general rule, carpet castors work better on soft flooring like carpets which offer more friction.

    Hard floor castors have a slight braking system so there is more resistance on solid flooring to avoid chairs rolling too far or too fast.

    It's best to select the castors for the floor surface you will mostly be using the chair on. Hard floor castors can be used on carpets but the chair may not move very easily and carpet castors can be used on hard floors but the chair will be more difficult to keep still.

    For more information watch our video.

  • Where can I see your special offers?

    Wellworking always look to offer the most competitive pricing and service. We also offer free delivery for all UK mainland addresses (including Highlands). In addition to this we occasionally have special prices featured on our Sale page along with any clearance or ex-demonstration products.

  • How do I know if it's the right product?

    We want all our customers to be completely happy with their purchase.

    Wellworking offer a high level of expertise and experience, contact us via our live chat, email or call us on 020 3110 0610 - we love talking about furniture! 

    You are welcome to come and try out products at one of our offices by making an appointment here.

    We also offer a 14-day free return period so if you find what you have bought is not suitable, contact us and we will help you exchange it or offer a refund.

  • Where can I try the products?

    Wellworking have three offices with Fast Delivery products available for you to try (please note our offices are only open Mon-Fri):

    • West Acton (London) - Unit 7 Western Avenue Business Park, Mansfield Rd, London W3 0BZ.
    • Galashiels (Scottish Borders) - Unit 3 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
    • Pershore (Worcestershire) - 3-4 Goodwood Road, Keytec 7 Business Park, Pershore, WR10 2JL.

    Our offices are open by appointment only. You can book an appointment online here.

    Other products can be viewed at one of our manufacturers' showrooms. Please contact us on 020 3110 0610 if you would like us to arrange a showroom visit with one of our suppliers.

  • Are your products environmentally friendly?

    We aim to offer environmentally friendly products throughout our supply chain. Many of the manufacturers we work with are industry leaders in green technology and offer outstanding green credentials. Most importantly, they make products that are designed to last.

    Do contact us if you have any questions or feedback regarding a specific product and we would be delighted to help.

  • Why are some products labelled 'commercial use only'?

    There are laws regarding labelling of furniture which differs between commercial offices and domestic home use. Many of our suppliers' products comply with both sets of regulations, but some do not - these will be clearly shown on our website.

  • How do I place an order?

    You can order online, over the phone or in person at our offices. We can also accept orders via post, please see our details here.

  • What is the warranty of my product?

    Warranties vary according to the manufacturer (these are shown on the product pages) but all products, other than those on clearance, come with a minimum of a 1 Year Warranty.

  • How can I pay?

    Wellworking can accept bank transfers and most major credit or debit cards (including American Express) online, in person or over the phone.

    We also offer PayPal online, Apple Pay, Amazon Pay and offer interest free terms via our finance partner Deko. For more details please see our Finance section.

  • Can you help with my finance application?

    We are not able to assist with finance applications, this is provided by a third party and we cannot access any details on your application.

    Please note, by law, purchases made on finance via DEKO must use the same billing and delivery addresses.

  • Can I cancel my order?

    You may cancel your order at any time up to delivery, but if you do change your mind please let us know as soon as possible. A link to the cancellation form will be provided with your order confirmation.

  • Do I have to assemble the product myself?

    Most items do come fully assembled by our delivery team, but certain products may require assembly due to their bulky nature (i.e. desks).

    For desking the onsite assembly is chargable, and the option of assembly will be on the product page.

    If you are unsure please contact us for details.

  • How do I use my item?

    We can provide virtual user training for our products free of charge if required, and can also provide support by phone or email.

  • Does the item come packaged?
    Larger items such as chairs and desks are delivered without packaging by our own delivery team who ensure your product arrives in perfect condition.
    This is so we can check your product before delivery and to reduce packaging and waste as part of our manufacturers' drive for better sustainability. 

    If you would prefer to have the packaging / box this can sometimes be supplied with the delivery on request, but please note due to the bulky size & weight of our products we are not able to deliver items into your home or office in the box.
    Smaller items will be delivered boxed / packaged via DHL.
  • Is delivery free?

    Yes, all UK mainland deliveries are free of charge and for most products, this includes assembly.

    For desking the onsite assembly is chargable, and the option of assembly will be on the product page.

    Smaller items are delivered by DHL, while items of furniture are delivered by the Wellworking delivery team.

  • Where do you deliver to?

    We only offer deliveries throughout mainland UK as we use our own delivery team. We do not deliver or sell any items outside of mainland UK.

    If you do not live in the UK please contact the manufacturer directly for information on a local retailer.

    There are no additional charges for any areas in mainland UK.

  • Will it fit?

    Please check that the space you have in mind for your product is suitable. Product specifications can be found on the product pages or contact us if you want to check dimensions.

    Check that the access to the area that you want to put the furniture in is clear enough. This includes doors, tight corners and staircases, all of which can make installing the furniture difficult. If in doubt, contact us.

  • How are items delivered?

    Smaller items (i.e. keyboards, mice, cushions etc.) are delivered by courier and you will be sent the tracking number. Larger items are delivered by the Wellworking delivery team.

  • How long do items take for delivery?

    This varies according to the product ordered. For example our Fast Delivery items are available for delivery within 2-3 working days.

    All other product delivery times are clearly indicated on each product in our online store.

  • Can I track my delivery?

    We supply tracking numbers for small items sent by DHL couriers. Contact us for updates for all other orders as they are delivered by our own team.

  • What if my product is damaged?

    Please call us on 020 3110 0610 or contact us here if you have received a damaged item. If you are able to provide a picture of the damage it can assist us in resolving the issue quickly and conveniently for you and would be greatly appreciated.

  • How can I return my product?

    Wellworking offer free collection for all items being returned within 14 days from UK mainland addresses. Your refund will be credited to your original payment method once the item has been returned.

    Please email us at to arrange a return.

  • Do you offer onsite assessments?

    We offer a range of assessment services across the UK including virtual ones via video call to ensure you are working well. 

    Contact us with your requirements and one of our trained assessors will get in touch to discuss them with you.