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Policies

At Wellworking we follow a set of policies for the benefit of our customers which are as follows:

What are Cookies?

A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.

Cookies can help us to remember your website login so that you don't need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.

Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.

How we use Cookies

Our website uses 12 cookies. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.

Our cookies do not store information which could be used to identify you personally, such as your contact details.

We use the following cookies:

Strictly Necessary Cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/Performance Cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name

Purpose

vscommerce

A session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.

VSCurrency

An identifier that references the currency the prices are displayed in.

VSVatPrices

An identifier that references if prices are shown inclusive or exclusive of VAT.

VSCategoryGroup

An identifier that references the last top level category visited.

mobi

An identifier that references whether the customer has opted to view the mobile or standard version of the website.

VSCourierID

An identifier that references the courier the customer has selected.

VSCountryID

An identifier that references the country the customer has selected.

vs_username

The login username of the visitor but only if the visitor selected for the website to remember their credentials.

vs_password

The login password of the visitor but only if the visitor selected for the website to remember their credentials.

Google Analytics

Non-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page.

Third Party Cookies

The information set out in "How We Use Cookies" relates to the cookies that we set on our website. In addition to these cookies, our website also uses third party cookies which are set by a domain other than our website.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Our website uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.

 

 

3rd Party Name

Additional Information

Add This
Facebook
Pinterest
Google Plus
Twitter

You can choose to share content from our site with others via the social networks listed on the left, and so you may be sent cookies from these websites.

Trustpilot

Our customers are able to review our service via Trustpilot, an online consumer watchdog portal, and to facilitate this Trustpilot may send you cookies.

How to block Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Precisely how cookies are blocked will depend upon the browser that you use. If you would like further information please contact us.

What Will Happen If I Disable Cookies?

If you choose to disable access to cookies on your browser you will not be able to login, register or purchase from this website.

Information on how to disable cookies in popular web browsers can be found below:


v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);}

 

Web Browser

PC Instructions

MAC Instructions

Google Chrome

1. Click on the tool icon at the top right of your browser window and select 'Settings'
2. Click the 'Show advanced settings' link, locate the 'Privacy' section, and select the 'Content settings' button
3. Now select 'Block sites from setting any data'

1. Click on 'Tools' at the top of your browser window and select 'options'
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
3. Now select 'Block sites from setting any data'

 Intern Explorer

1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
2. Ensure that your Privacy level is set to block all cookies, which will enable cookies in your browser
3. Settings above Medium will disable cookies

1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
2. Scroll down until you see 'Cookies' under Receiving Files
3. Select the 'Never Ask' option

Mozilla Firefox

Firefox 13
1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.
2. Then select the Privacy icon
3. Set Firefox will dropdown: to Use custom settings for history.
4. Untick Accept cookies from sites to disable cookies them.

Firefox 12
1. Click on 'Tools' at the top of your browser window and select 'Options'
2. Then select the Privacy icon
3. Click on Cookies, then deselect 'allow sites to set cookies'

Firefox 13
1. At the top of the Firefox window, click on the Firefox button and then click Options.
2. Then select the Privacy icon
3. Set Firefox will dropdown: to Use custom settings for history.
4. Untick Accept cookies from sites to disable cookies them.

Firefox 12
1. Click on 'Tools' at the top of your browser window and select 'Options'
2. Then select the Privacy icon
3. Click on Cookies, then deselect 'allow sites to set cookies'

Safari

1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2. Click on 'Privacy', check the option that says 'Block third-parties and advertisers'
3. Close the window with the close icon'

1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2. Click on 'Privacy', check the option that says 'Block third-parties and advertisers'
3. Close the window with the close icon'

Opera

1. Click on the Opera icon in the top left.
2. Select Settings > Quick Preferences.
3. Uncheck "Enable Cookies".

1. Click on the Opera icon in the top left.
2. Select Settings > Quick Preferences.
3. Uncheck "Enable Cookies".

Privacy Statement

The UK has updated its data protection legislation and it will come into force on 25th of  May 2018.  The new laws aim is to update the current Data Protection Act, increase the privacy protection of all UK and EU citizens and reduce the risk of data breaches. This applies to all public and private organisations processing personal data.  This is known as the GDPR (General Data Protection Regulation).

Wellworking  require your details in order to process your order and then follow up with an order confirmation email,  update you with the delivery times, to review your  Wellworking experience and keep warranty records. 

This information will be erased after 12 years from purchase (this is the longest warranty currently offered on any of our products).

Wellworking  will provide Subject Access Requests (SARs), this is your right to request all personal information that Wellworking hold.  This information will be provided within 30 days at no cost.

Please contact us at info@wellworking.co.uk with the subject line ‘Subject Access Request’ if you would like us to provide this information.

For withdrawal of consent, if you would like us to remove all of your information (Right to be Forgotten), then please contact us at info@wellworking.co.uk with the subject line ‘Withdrawal of Consent’.

We do not use any personal information for 3rd party marketing purposes and will not share your details other than with our trusted delivery and supply partners (if required).

Sharing your Information:

Please review our list of companies that we may share your information with (if required) to review their privacy policies & terms and conditions.

DHL (Privacy Policy) (Terms and Conditions)
DX (Privacy Policy) (Terms and Conditions)
ErgoPro / Ciscom (Privacy Policy) (Terms and Conditions)
Wellnomics (Privacy Policy) (Terms and Conditions)
Visualsoft (Privacy Policy) (Terms and Conditions)
Brightpearl (Privacy Policy) (Terms and Conditions)
Mailchimp (Privacy Policy) (Terms and Conditions)
Close Brothers (Privacy Policy) (Terms and Conditions)
Herman Miller (Privacy Policy) (Terms and Conditions)

By providing your consent you agree to their relevant privacy policies.  If you would like to unsubscribe / remove consent from any of these companies in the future please contact them directly.

Acceptable Use Policy

 

 

This acceptable use policy sets out the terms between you and us under which you may access our website www.wellworking.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Terms of Use.

Our site is operated by Wellworking Limited, a company registered in England and Wales under company number 03882328 and with our registered office at 15 Bunhill Row, London, EC1Y 8LP. Our VAT number is 744 4914 19.

We are a limited company.

Prohibited uses

You may use our site only for lawful purposes.  You may not use our site:

·        In any way that breaches any applicable local, national or international law or regulation.

·        In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

·        For the purpose of harming or attempting to harm minors in any way.

·        To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below.

·        To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

·        To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

·        Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

·        Not to access without authority, interfere with, damage or disrupt:

·        any part of our site;

·        any equipment or network on which our site is stored;

·        any software used in the provision of our site; or

·        any equipment or network or software owned or used by any third party.

Interactive services and moderation

We may from time to time provide interactive services on our site, including, without limitation, chat rooms and bulletin / message boards (interactive services).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Further, unless otherwise expressly specified, all of the interactive services provided on our site are not moderated. We will not be responsible as author, editor or publisher of any contributions (as defined below) submitted to any of our interactive services and we expressly exclude our liability for any loss or damage arising from the use of the interactive services by any person in contravention of this policy.  We reserve the right to promptly remove, or to disable access to, any contributions which we deem to be potentially defamatory of any person, unlawful or in violation of any third party rights.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

·        Be accurate (where they state facts).

·        Be genuinely held (where they state opinions).

·        Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

·        Contain any material which is defamatory of any person.

·        Contain any material which is obscene, offensive, hateful or inflammatory.

·        Promote sexually explicit material.

·        Promote violence.

·        Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

·        Infringe any copyright, database right or trade mark of any other person.

·        Be likely to deceive any person.

·        Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·        Promote any illegal activity.

·        Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

·        Be likely to harass, upset, embarrass, alarm or annoy any other person.

·        Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

·        Give the impression that they emanate from us, if this is not the case.

·        Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Use of interactive services by minors

The use of any of the interactive services provided on our site (from time to time and if any) by a minor is subject to the consent of their parent or guardian.  We advise parents who permit their children to use any interactive services that it is important that they communicate with their children about their safety online.  Minors who are using interactive services should be made aware of the potential risks to them, the fact that moderation (if any) is not foolproof and of their obligation to comply with this acceptable use policy when using interactive services.

We will do our best to assess any possible risks to minors from third parties when they use interactive services, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

·        Immediate, temporary or permanent withdrawal of your right to use our site.

·        Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

·        Issue of a warning to you.

·        Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

·        Further legal action against you.

·        Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Copyright

By submitting any contributions to any interactive services, you agree to grant us a non-exclusive licence to use those contributions.  Although you will still own the copyright in your contributions, we will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your contributions.  This licence will be free of charge, perpetual and capable of sub-licence. We may exercise all copyright and publicity rights in the material contained in your contributions in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.

Please also note that, in accordance with our content standards above, you must ensure that your contributions do not infringe any copyright, database right or trade mark of any other person.  By submitting your contributions to our interactive services, you are warranting that you have the right to grant us the non-exclusive copyright licence described above.

If you are not in a position to grant such a licence to us, please do not submit the contributions to the interactive services.

Complaints

If you wish to complain about any contribution posted to any of the interactive services provided on our site, please contact us at sales@wellworking.co.uk.  We will then review the contribution and decide whether it complies with this acceptable use policy.  We will deal with any contribution which, in our opinion, violates this acceptable use policy as described above (see section "suspension and termination”. We will inform you of the outcome of our review within a reasonable time of receiving your complaint.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

 

Email Disclaimer

External disclaimer:

Privileged/Confidential information may be contained in this message and may be subject to legal privilege. Access to this e-mail by anyone other than the intended is unauthorised. If you are not the intended recipient (or responsible for delivery of the message to such person), you may not use, copy, distribute or deliver to anyone this message (or any part of its contents ) or take any action in reliance on it. In such case, you should destroy this message, and notify us immediately.

If you have received this email in error, please notify us immediately by e-mail or telephone and delete the e-mail from any computer. If you or your employer does not consent to internet e-mail messages of this kind, please notify us immediately.

 All reasonable precautions have been taken to ensure no viruses are present in this e-mail. As our company cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments we recommend that you subject these to your virus checking procedures prior to use.

Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines.  The integrity and security of this message cannot be guaranteed on the Internet.

The views, opinions, conclusions and other information expressed in this electronic mail are not given or endorsed by the company unless otherwise indicated by an authorized representative independent of this message.

Internal disclaimer:

Employees of Wellworking are required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to company policy and outside the scope of the employment of the individual concerned. The company will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. Employees who receive such an email must notify their supervisor immediately.

Confidentiality: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager.

Events Filming Policy

1. By accepting this invitation to attend the Wellworking Sit Stand Debate on 7th June 2016, I as the recipient of this email warrant, confirm and agree with Wellworking that Wellworking shall have the right to exploit any films, photographs and sound recordings made by Wellworking for the Film in which I feature, or any literary, dramatic, musical or artistic work or film or sound recording created by me or any performance by me of any literary, dramatic, musical or artistic work or film or sound recording included by Wellworking in the Film in any and all media by any and all means now known or invented in future throughout the world for the full period of copyright, including all renewals, revivals, reversions and extensions.
 
2. I irrevocably and unconditionally grant to you all consents required pursuant to the Copyright, Designs, and Patents Act 1988 Part II * or otherwise under the laws in force in any part of the world to exploit such performances.
 
3. I irrevocably and unconditionally waive all rights which I may have in respect of the Film pursuant to the Copyright, Designs and Patents Act 1988 Sections 77, 80, 84 and 85**.
 
4. I consent to the use by the Company of my name, likeness, voice and biography in connection only with the Film.
 
5. Wellworking may assign or licence this agreement to any third party.
 
6. This letter shall be governed by and construed in accordance with the law of England and Wales and subject to the jurisdiction of the English Courts.